Transparent. Personal. Reliable.

Warranty and goodwill

Trust that lasts. Because responsibility never ends.

Even after our products have been delivered, you can count on VETTER. Our warranty management team ensures that all issues are handled in a structured, transparent, and customer-focused manner.

Whether it’s a clear warranty claim or an individual goodwill decision—we review every case carefully and transparently, with the goal of finding a cost-effective solution based on partnership. This is how we build security, trust, and long-term satisfaction.

Feel free to contact us!

Returns and retoure process

1. Return request

Please notify us of your return by email at service@forks.com
and include the following information:

• Customer number
• Order/delivery note number
• Item number(s)
• Reason for return

2. Return inspection

The VETTER service team will review the return request and, if approved, send you a return authorization form.

Note: Products with custom specifications are excluded from returns.

3. Preparing returns

Please attach the return slip in a clearly visible location on the pallet or the merchandise to ensure quick and efficient processing.

4. Return / retoure

Please arrange for the shipment to be sent to our plant in Burbach.
Upon agreement, VETTER can arrange for pickup by a freight forwarder.

5. Quality control

Once the return has been received, the following steps will be taken:

• Technical and visual inspection
• Refurbishment
• Storage

6. Credit

After inspection and storage, a credit memo will be issued. Please note that shipping costs and/or reconditioning costs may be included.